Refund & Cancellation Policy

Last updated: 2026-06-29

We want you to be happy with what you bought from The Exotic Basket. This page explains when and how you can cancel an order or ask for a refund.

Cancelling an order

If you have placed an order but we have not confirmed it yet, you can cancel for free by calling us at 7030954870.

After we confirm your order but before it goes out for delivery or pickup, we will try to cancel it for you. This works only if the order has not entered preparation or shipping yet, so please reach out as soon as you can.

Once an order has been delivered or picked up, it is treated as completed. If there is something wrong with it, please follow the refund process below.

When we will refund you

We will refund the full order amount if:

• We sent you the wrong products.
• The products arrived damaged, defective, or past expiry.
• The order was significantly different from what you ordered.

When we cannot refund

We cannot offer a refund in these cases:

• Perishables like fresh produce, dairy, and frozen goods cannot be refunded once delivered, unless they arrived damaged, expired, or in unsafe condition.
• Change of mind after the products have been delivered in good condition.
• Delays caused by incorrect contact details or no one being available at the delivery address.

How to ask for a refund

Please contact us within 7 days of receiving your order at 7030954870. When you reach out, please have:

• Your order number ready.
• A clear description of what went wrong.
• Photos of the products, if it is about damage or a wrong item.

We look at each request individually and reply within two business days.

How long refunds take

Once we approve a refund, the money goes back to the original payment method. The timeline depends on how you paid:

• UPI or wallet payments usually come back within 1 to 3 business days.
• Card and netbanking refunds typically take 5 to 7 business days.
• For cash-on-delivery or WhatsApp-arranged payments, we will send the refund via UPI or bank transfer once you share your account details.

The actual time also depends on your bank or wallet provider. We cannot control what happens once the refund has been initiated from our side.

Contact

If you have any questions about a refund, please reach us at 7030954870, or visit our Contact page.

---

This page is based on a Zsite starter template. Edit any section to match how your business actually works. If you sell regulated goods, deal with B2B contracts, or serve customers outside India, please have a lawyer review it before publishing.